Exei is an Agentic AI Platform for Customer Service automation. It helps businesses build & deploy AI Agents across their multiple channels including web, mobile apps, WhatsApp, VoIP, Instagram, and more. By using Exei, businesses can train AI Agents on their knowledgebase, recommend products & services, handle customer enquiries, perform actions and deliver personalized interactions by accessing real-time data through their own APIs & Databases.
Key Capabilities
AI automations in your customer service workflows:
Lead Generation – Capture leads through interactive conversations
Appointment Scheduling (24/7 booking)
Service Ticket Creation from conversations for managing escalations
Custom AI led Actions driven by your APIs (e.g., order tracking, account updates & a lot more)
Humanized Multi-lingual Engagement – Deliver 24/7 customer support with natural, human-like conversations via chat or voice across 80+ languages.
Voice & Text conversations to suit your business needs and customer preferences.
Omnichannel Presence across channels – Engage customers across websites, WhatsApp, phone, social platforms, and in-app experiences with a unified AI agent.
Seamless Human Handover – Transition smoothly from AI to human agents for complex queries, ensuring uninterrupted service.
Actionable Intelligence & Analytics – Access dashboards for customer sentiment, intent, engagement patterns and many more actionable insights from conversations.
Features
Multilingual – Reach a global audience with support for 80+ languages.
Knowledge base from Diverse Sources – Configure Exei using website data, documents, live API data & instant manual training.
Voice Support – Enable natural voice-based interactions for a richer customer experience.
Brand Customisation – Customize you Agent according to your businesses look and Feel
Review & Learn From Conversations – Review AI conversations, optimise them and also retrain Agents in cases of fallback or errors.
Test Your Agent before you make them live and optimise for continuous improvement.
Data Security & Privacy – Built-in compliance and strong security protocols safeguard sensitive information.
